Privacy Policy
National Realty (Aust) Pty Ltd ACN 604 843 227 and their related entities (collectively Leasecorp Logistics Pty Ltd and Dominion Homes Australasia Pty Ltd, us, we and our) are committed to protecting the privacy of your personal information.
National Realty is required to comply with the Privacy Act 1988 (Cth) including the Australian Privacy Principles (APPs) in Australia and the Privacy Act 2020 (Privacy Act) in New Zealand.
This policy is intended to provided a general overview of our policies for the handling and storing of your personal information. This policy covers the collection, processing and utilisation of personal data under the General Data Protection Regulations (GDPR) 2018. Other policies may apply instead of or in addition to this Privacy Policy in certain circumstances.
By using our website(s) including:
and any other websites we may establish or utilise from time to time and gather your personal information from or be provided with your personal information, consents us to handling your personal information in accordance with this Privacy Policy.
What is your personal Information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Privacy Act 1988. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
Collection of Your Personal Information
The kinds of personal information that we collect and retain regarding yourself, and our use of that information is dependent on the products and services that we provide.
In addition to operating a real estate network, the products and services that we (and our licensee’s and entities) provide include providing real estate agency services for the buying, selling, leasing, advertising and development of residential, commercial and rural properties alongside providing services in connection with arranging utility connection, removalists, cleaners, conveyancing, financing and insurance.
Generally, the personal information gathered may include (but is not limited to) your name, address, date of birth, telephone number, email address, details of the products and services initially enquired about, property value, rental reports, insurance details, references (in relation to rental arrangements and job applicants) and photo identification.
Generally, we collect your personal information directly from you, unless it is impracticable or unreasonable to do so (for example where you may deal with one of our collective entities such as Leasecorp or Dominion Homes, rather than National Realty). From time to time, personal information may be collected from third parties (for example, from your representative, from publicly available sources, from your referees where you apply for a position with us, when you transact with our other collective entities.
If you provide us with personal information about a third party, you represent, and we collect it on the basis that, you have that person’s consent for us to collect and handle their personal information in accordance with this privacy policy.
When collecting your personal information, we will take reasonable steps to provide you with certain information as required under the APPs, including the purpose of collection, who your personal information may be disclosed to, any law that requires or authorises us to collect the information and the main consequences if we do not collect all of the personal information we require. If we collect your personal information from another source, we will take reasonable steps to ensure you are aware of the fact and the circumstances relating to that collection.
Generally, if we are unable to collect the personal information, we require we may not be able to provide you with the products and services you seek. If the information provided is incorrect or incomplete, this may also prevent, limit, or otherwise affect our ability to provide products or services to you.
Purposes for which personal information is collected, held, used and Disclosed
National Realty will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect. We may hold and process personal data that you provide to us in accordance with the GDPR.
Generally, these purposes include responding to enquiries, providing you (or arranging to provide you) with products and services as set out in the section above. These purposes may also include (but are not limited to) providing marketing information, obtaining your feedback on your customer experience, conducting promotional activities and for our general business operations (for example, recruitment, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes).
By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or electronically by means such as email. You can opt-out of marketing and promotional communications at any time by contacting our Privacy Officer via the details shown below.
We may exchange your personal information within our collective entities such as Leasecorp or Dominion Homes. We may also disclose your personal information to our, licensees, agents and contractors for the purposes set out above, and for the purposes of those parties providing services to us or performing business services or functions on our behalf.
Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.
Sensitive Information
We will only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.
Storage and security of your personal information
We may hold your personal information as provided in both electronic formats and or in hard copy.
National Realty takes reasonable steps to securely store your personal information to ensure it is protected from unauthorized access, modification, disclosure and other types of misuse, loss or interference. Electronic and physical security measures and procedures are in place to secure said information, with use of security, staff training and use of password protection software’s.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for legal, insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our websites. Please bear this in mind when transmitting information by this means to us.
The Privacy Amendment (Notifiable Data Breaches) Act 2017 established the Notifiable Data Breaches Scheme (NDB scheme) in Australia (to be Part IIIC of the Privacy Act 1988 on commencement). The NDB scheme sets out obligations for notifying affected individuals, and the Australian Information Commissioner (Commissioner), about a data breach which is likely to result in serious harm.
Where serious harm to affected individuals is likely, we will notify those individuals and the Commissioner in accordance with our legal obligations. You may contact our Privacy Officer via the contact details below should you require additional information.
Access and correction of your personal information
The Privacy Act, APPs and the GDPR give you the right to access information held about you by us. You may lodge a request to access and correct any and all personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading by contacting our Privacy Officer via the contact details shown below.
You are permitted to request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the APPs permit us to deny access.
Any such requests must be made in writing and directed to our Privacy Officer via the details shown below. Under the APPs, we are permitted to charge you a reasonable fee for providing access to your personal information. Please note that no fee will be incurred for requesting access, and if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.
You are permitted to ask us to inform you of the source of any personal information about you that we have collected from a third party. We will provide this at no cost, except in limited circumstances where the APPs or other laws permit us to withhold this information.
You are permitted to change the permissions that you have given us in relation to how we may use your data. You also have the right to request that we cease using your data or that we delete all personal data records that we hold relating to you. You can exercise these rights at any time by writing to our Privacy Officer at the address detailed below.
Making a complaint
You are permitted to lodge a complaint with us if you believe we have handled your personal information other than in accordance with the APPs. To do so please contact our Privacy Officer via the contact details below. National Realty will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response. National Realty will endeavor to respond as quickly as possible, which will typically be within 14 days of receiving your complaint.
National Realty Website
Our websites use cookies. National Realty do not use the information stored in those cookies to collect information about you or your computer. The cookies are used for statistical purposes and to assist with your use of the website. We may also collect click-stream data when you use the website, such as the date and time of your visit, the pages you accessed, your IP address, the type of browser and operating system you are using and the websites you come from and move to. This information is collected for statistical purposes to assist us to find out how our website is used and navigated and to improve our website.
National Realty’s websites may contain links to third party websites. National Realty is not responsible for the privacy, security or handling of your personal information via those websites. You should review the privacy policy and terms of use for those websites each time you visit them.
Overseas disclosure of your personal information
Generally, we will not disclose your personal information to overseas recipients, except upon your request, or if we are authorised or required to do so by law. Generally, such disclosures will be to members of our international corporate group.
If you consent to the disclosure of your personal information to an overseas entity you understand and agree that:
- the overseas recipient is unlikely to be required to comply with the Privacy Act and APPs;
- the overseas recipient may not be subject to privacy laws that are similar to the Privacy Act or APPs (and may even be compelled to make certain disclosures of your personal information under the privacy regime applicable to them, for example disclosure to the overseas government authorities);
- National Realty may not take steps to ensure that the overseas recipient handles your personal information in accordance with the Privacy Act and APPs;
- the overseas recipient may handle your personal information other than in accordance with the Privacy Act or APPs, in which case you will not be able to seek redress for such acts or practices under the Privacy Act; and
- National Realty will not be responsible for, or otherwise liable for the way in which the overseas recipient handles your personal information.
As part of the services offered to you, for example through our Website, the information you provide to us may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the website and some aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA – this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.
A transfer of your personal data may happen if any of our servers are located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. If we transfer or store your personal data outside the EEA in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected, as outlined in this privacy policy and in accordance with the GDPR. If you use our services while you are outside the EEA, your personal data may be transferred outside the EEA in order to provide you with these services.
Changes to our Privacy Policy
National Realty may amend, modify or replace this Privacy Policy at any time. You should review our Privacy Policy each time you visit our website or provide us with personal information.
Contact us
For the purpose of the GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to our Privacy Officer at the contact details below.
If you would like further information about the way National Realty will manage your personal information, or if you have a privacy-related complaint, please contact our Privacy Officer by telephone on +61 8 8447 6741, by mail at 129 Commercial Road Port Adelaide, SA 5015, Australia or by email at admin1@national-realty.com.au
Office of the Australian Information Commissioner
More information about your rights and our obligations in connection with your personal information are available from the Office of the Australian Information Commissioner at www.oaic.gov.au.
State Government Attribution
Australian Capital Territory:
The Territory Data is the property of the Australian Capital Territory. No Part of it may in any form or by any means (Electronic, mechanical, micro copying, photocopying, recording or otherwise) be reproduced, stored in a retrieval system or transmitted without prior written permission, Enquiries should be directed to: The Executive Director, ACT Planning and Land Authority, GPO Box 1908, Canberra ACT 2601.
New South Wales:
Contains property sales information provided under licence from the Department of Finance and Services, Land and Property Information. Australian Property Monitors Pty Ltd is authorised as a Property Sales Information provider by the Department of Finance and Services, Land and Property Information.
Northern Territory:
Copyright in the underlying data for the Northern Territory is owned by the Northern Territory of Australia represented by the Department of Infrastructure, Planning and Environment for which no responsibility is accepted.
Queensland:
© State of Queensland (Department of Natural Resources, Mines and Energy) 2019. In consideration of the State permitting use of this data you acknowledge and agree that the State gives no warranty in relation to the data (including accuracy, reliability, completeness, currency or suitability) and accepts no liability (including without limitation, liability in negligence) for any loss, damage or costs (including consequential damage) relating to any use of the data. Data must not be used for direct marketing or be used in breach of the privacy laws; more information at www.propertydatacodeofconduct.com.au.
South Australia:
Copyright in this information belongs to the South Australian Government and the South Australian Government does not accept any responsibility for the accuracy or completeness of the information or its suitability for any purpose.
Tasmania:
This product incorporates data that is copyright owned by the Crown in Right of Tasmania. The data has been used in the product with the permission of the Crown in Right of Tasmania.
Victoria:
The State of Victoria owns the copyright in the Property Sales Data and reproduction of that data in any way without the consent of the state of Victoria will constitute a breach of the Copyright Act 1968 (Cth). The State of Victoria does not warrant the accuracy or completeness of the information contained in this report and any person using or relying upon such information does so on the basis that the State of Victoria accepts no responsibility or liability whatsoever for any errors, faults, defects or omissions in the information supplied.
Western Australia:
Western Australian Land Information Authority (2018) trading as Landgate. Based on information provided by and with the permission of the Western Australian Land Information Authority (2018) trading as Landgate.
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